SupportAchievo FAQ
Often when you have a question about Achievo, it is a question that many users had before you. Frequently Asked Questions can be found here
Support options
Achievo is open Source software, and we have two kinds of support. Free support, and paid support. See below to find out the differences and to see what type of support is best for you.
Free support
If you want free support, please join the Achievo Forums. A lot of users and developers are subscribed to the list, and they should be able to help you with most common problems you encounter during installation or use.
Please don't mail any of the developers directly. They are very busy people and usually they don't have the time to answer help or feature requests. Most problems you encounter have been encountered before, so the Achievo Forums are the best option for getting answers to your questions.
If you want enhancements or new features, post them to Bugzilla. If a feature is requested a lot, someone might step up and develop it.
Paid Support
This type of support is for companies that don't want to rely on a forum for their help needs.
You can use one of our partners if you need changes to the program that you can't develop yourself, or that you need urgently.
More information about this service can be found on the Achievo Partner Program page.